Insights
The gap between how work is designed and how it happens
Writing on strategy, operating models, organisation design, governance, change, delivery and the design of AI-enabled organisations.
Read What Is The WorkI'm Not Building a Job. I'm Building an Organisation
On the difference between creating work for yourself and designing something that can operate without you.
Published on SubstackAmbiguity Has a Payroll
Unclear accountability is not a cultural quirk. It is paid for every fortnight, in rework and stalled decisions.
Published on SubstackThe Gap Between Done and Ready
Delivery can be complete while the organisation remains unable to absorb, adopt or sustain the change.
Published on SubstackBuilding the Operating Model series
A working series on turning operating model design into structures, governance and routines people can run.
Published on Substack
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